About the Role:
As a Principal Enterprise Software Engineer (ServiceNow), you will lead high-impact software projects with substantial autonomy. Your role focuses on providing expert guidance, driving strategic technology initiatives, and ensuring that our enterprise applications maintain peak performance and reliability.

Responsibilities:
Customer & Business Impact
- Demonstrate Customer Obsession by deeply understanding business needs and translating them into scalable, high-impact technology solutions
- Drive thought leadership, ensuring all initiatives are clearly defined, prioritized, and tied to business value realization
- Partner with stakeholders across GBS to deliver solutions aligned to strategic outcomes

Technology & AI Leadership
- Lead the design and implementation of ServiceNow platform including analytics, and agentic AI solutions
- Champion an AI-first mindset, identifying opportunities to embed intelligence, automation, and predictive capabilities into the ecosystem
- Stay tech-aware, bringing thought leadership in emerging technologies,



contemporary data architectures, and cloud innovation

Execution Excellence & Metrics
- Establish and continuously improve metric-driven productivity frameworks, including KPIs, SLAs, and OKRs across delivery and operations
- Ensure high availability, scalability, security, and performance of all systems
- Drive data-driven decision-making, using operational metrics to optimize delivery quality and efficiency

Collaboration & Communication
- Be an effective communicator, aligning cross-functional stakeholders across architecture, security, QA, and operations
- Lead globally distributed teams with a Global Thinker mindset, ensuring solutions scale across regions and business units
- Clearly articulate technical strategies and trade-offs to both technical and non-technical audiences

Governance & Delivery
- Define and enforce engineering standards, design guidelines, and governance frameworks
- Ensure consistent adherenc

📌 Principal Enterprise Software Engineer (Pune)
🏢 Wolters Kluwer
📍 Pune