Key Responsibilities
Maintenance and Upkeep of Common Areas and Building
? Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
? Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational
opportunities.
? Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction
levels
? Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner
identity and privacy protection
? Security and safety of all residents and associates
Relationship Management
? Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience
? Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
? Ensure customer understanding and feedback loop




? Demonstrates urgency in response and handling of customer problems and complaints
? Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.
Internal Coordination
? Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
? Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
? Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial
results.
? Review financial reports and statements to determine how Operations is performing against budgets
? Strives to improve service performance.
? Communicates a explicit and consistent message regarding operational goals to produce desired results on a continuous basis
? Financial Management – capable of operating within the constraints of the CAM budget and providing timely report

📌 Residence Manager Estilo (Pune)
🏢 Lodha Developers
📍 Pune