Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Recent Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Job Description





We are seeking a commercially minded and highly analytical Revenue Operations Business Partner to support our SMB sales leaders and teams. In this role, you will act as a trusted operational partner to SMB leadership, helping them understand business performance, improve forecast accuracy, strengthen pipeline execution, and deliver against revenue goals.
This is a hands-on, high-impact role that combines data analysis, operational rigor and business partnering. You will work closely with SMB leaders to identify risks and opportunities, translate data into actionable insights, and ensure the right operating rhythms and processes are in place to drive consistent execution across the business.
You will own and support key Revenue Operations processes including forecasting, pipeline management, performance tracking and business reviews. You will use data from Salesforce and other reporting tools to identify trends, challenge assumptions and he

📌 Lead - Business Analyst (EX SMB) (Chennai)
🏢 FreshWorks
📍 Chennai