Job Description
Role: CIO Infra Support L3 Network Security Engg
Location: Bangalore ORR Office
Who are we looking for?
A Level 3 Skilled Network – Routing/Switching/Wireless and Security skilled Engineer to be a part of the 24x 7 IT Infra Operations Team operating from ORR Bangalore Facility.
Technical Skills:
- Network and Security engineer will have to provide primary Level- 3 support for Incidents, Change and request tickets by troubleshooting / analyzing across Mphasis Network & Security platforms.
- Routing and Switching is the Key Primary Skill with experience preferably across all Routing Protocols and experience in Cisco/HP/Aruba devices as the preference.
- Security (Firewalls/IPS/IDS/Proxy) is the Secondary skill with experience across all major Vendors on Security appliances like Cisco/HP/Aruba/Palo Alto/Fortigate//CheckPoint, etc.
- Wireless Architecture / Implementation and Operational Support Knowledge and Experience on Vendors like Cisco/Aruba, etc.
- Execute changes and periodic device upgrade, migration,



integration activities along with L1 & L2 Engineers and Oversee/Supervise the L1 & L2 Enggs in the specific shifts being managed by the L3 Engg.
- Plan, Manage and Execute End-to-End Technical Implementation Projects as per the technology Verticals/OEMs listed above.
- Understanding vertical domain SOP’s and managing environment as per defined SOP’s
- Coordinate with OEM for product related fixed, ensure high uptime and standardization of configuration in devices
- Periodic Failover testing, execute corrective action as needed for high infrastructure uptime to support business
- Train/Supervise & Guide the L1 & L2 Enggs in the team and drive the Current Technology Learning & Adoption within the team
- Support and implement, Create policies, Log and Data analysis, Configurations and Action of critical from SOC along with analysis and quick remediation.
- Network diagram update as per the landscape changes with new device & technologies
- Attend regular

📌 Assistant Manager (Bengaluru)
🏢 Mphasis
📍 Bengaluru