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The Position

Job Description
Role Customer Success Specialist – Pathology & Sequencing Lab
Function Pathology Lab
Reporting Regional Manager – Pathology Lab
Organization Roche Diagnostics India & Neighboring Markets
Location Bangalore

The Chance

The Customer Success Specialist – Pathology & Sequencing Lab is a field-based position - responsible for providing pre-sales support, application support and training/education to new and existing sequencing and pathology customers. The primary role of this position is to collaborate with sales, support teams,



and serve as the scientific/technical expert to help drive sales and provide support for customers. While some work may be performed remotely, this position requires approximately 50-60% travel (including overnight travel) to customer sites across India.

Key Roles & Responsibilities
- Provide scientific support and workflow optimization across pre- and post-sales, using broad operational knowledge of diverse brand sequencers to benchmark performance, optimize run parameters, and troubleshoot platform-specific chemistry or hardware challenges
- Take ownership and drive improvement of technical support for pre- and post-sales including troubleshooting and simple data analysis on Roche products for affiliates and customers.
- Gather and deliver strategic and competitive feedback, communicating use cases to Global and Regional stakeholders.
- Coordinate and/or perform application training and demonstrations.
- Report on activities in the field on a regular basi

📌 Applications/Systems Engineer (Bengaluru)
🏢 Roche
📍 Bengaluru