Business Operations Specialist
Description -
Job Summary
The Business Operations Specialist supports HP Service Supply Chain Harvesting programs and operations in India and other APJ markets. The role is responsible for end-to-end operational coordination, service partner governance, performance analysis, and continuous improvement. Working closely with internal stakeholders and external service partners, the position helps optimize cost, quality, turnaround time, and operational performance while ensuring compliance with agreed KPIs and governance requirements.

Responsibilities
Program and Operational Management
- Manage end-to-end program operations to deliver agreed savings targets and operational KPIs.
- Coordinate moderately complex Service Supply Chain activities, including demand planning, ROI analysis, pricing, purchase order requests, delivery scheduling, and operational readiness.
- Track operational performance, identify gaps, and coordinate corrective actions with the relevant owners.




- Support the validation and approval of partner spend in accordance with established controls and timelines.

Partner and Vendor Governance
- Govern service partner and vendor performance against agreed cost, quality, turnaround time, and service-level targets.
- Conduct regular performance reviews with partners, vendors, internal stakeholders, and management teams.
- Manage operational escalations and drive timely resolution through structured problem-solving and clear follow-up actions.
- Maintain positive and professional working relationships with internal teams and external partners.

Performance Reporting and Data Analysis
- Analyze performance data, operational trends, and cost impacts to support business decisions.
- Prepare monthly and ad hoc KPI reports, dashboards, management slides, and business updates.
- Provide transparent insights, recommendations, and action tracking based on data analysis.
- Maintain accurate and well-governed program documentation and SharePo

📌 Business Operations Specialist (Bengaluru)
🏢 Hp
📍 Bengaluru