Job DescriptionLocation: Kolkata
NMode: Work from Office
NCTC: 3,50,000 - 4,00,000
NKey Responsibilities
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- Lead, manage, and monitor the day-to-day performance of the telecalling team. N
- Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. N
- Monitor calls, follow-ups, conversions, registrations, and overall team productivity. N
- Conduct regular call audits and provide feedback/coaching to improve call quality. N
- Train current team members on calling processes, scripts, CRM usage, and communication standards. N
- Handle escalations and support the team in resolving customer/doctor queries. N
- Prepare and maintain daily/weekly MIS and performance reports. N

nRequired Experience
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- 2–5 years of experience in telecalling/team handling,



preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes. N
- Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. N
- Prior experience managing a team of telecalling is mandatory. N

nKey Skills
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- N
- Bilingual communicationskills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred)) N
- Excellent verbal communication and interpersonal skills. N
- Target-oriented and result-driven approach. N
- Good convincing, negotiation, and objection-handling skills. N

📌 Hiring: Team Lead Outbound Calling (Secunderabad)
🏢 CLIRNET
📍 Secunderabad