The Manager, HR Technology is responsible for leading the daily HR Technology operations, SLA compliance, and technical deliverables of the Bangalore-based support team while serving as an active, hands-on technical contributor. This role balances people management, coaching, and directing work with active participation and leadership in Workday and other related projects, as well as managing key customers and partnerships.
The ideal candidate possesses a robust leadership background and a broad, versatile configuration skillset across Workday Core HCM and within multiple functional modules. This position is highly operational, focusing on ticket-queue optimization, process design, global release coordination, and mentoring a team of analysts with varying levels of experience.

Principal Accountabilities:
- Directly lead and inspire the Bangalore-based HR Technology analyst team, focusing heavily on mentoring, coaching, developing, and actively engaging team members.
- Oversee the daily incoming ticket queues and task assignments for the local team,



monitoring SLAs and identifying operational bottlenecks to implement queue management best practices for timely and high-quality support resolution.
- Serve as the primary on-the-ground point of escalation for complex technical issues, troubleshooting, and configuration roadblocks encountered by the team.
- Actively contribute as a hands-on technical expert by personally resolving high-impact, tier-3 support tickets and executing complex configuration changes, testing, and system maintenance within Workday.
- Apply broad configuration expertise across Workday Core HCM, Business Process Framework, Security Groups, and additional modules (such as Recruiting, Talent, Compensation, Absence, Benefits, or Learning) to support business requirements.
- Lead local and global system enhancement initiatives, small-to-mid-sized projects, and configuration rollouts, ensuring all deliverables are executed on schedule and meet complian

📌 Manager - Workday HCM (Bengaluru)
🏢 Chicago Mercantile Exchange
📍 Bengaluru