Introduction
As an Invoice Acquisition Specialist based in India, you will play a crucial role in providing utility and invoice management services to our portfolio of clients. You will be responsible for ensuring the accurate and timely receipt of client invoices, maintaining our high standards for accuracy and efficiency. This role requires exceptional English-speaking skills and the ability to work night shifts to cater to clients primarily based in the United States.

Responsibilities will include
- Manage a portfolio of clients by tracking their monthly invoices and ensuring timely receipt.
- Optimize the invoice receipt process to expedite the receipt of invoices. Create projects and complete them in a timely manner.
- Coordinate with utility providers to quickly track down missing invoices.
- Execute proper procedures and follow-ups according to standard operating procedures (SOPs).
- Collaborate with team members and provide support to fulfill their job duties as needed.
- Partner with other departments to ensure a smooth transition when taking on recent properties.




- Work closely with the Utility Service Manager and internal teams to meet client needs effectively.
- Meet department metrics and Key Performance Indicators (KPIs) to maintain high standards.
- Conduct timely do the analysis of the vendors based on the data we have in the system and provide inputs on service optimization.

Daily:
- Resolve missing bill alerts and vacant bill alerts
- Resolve escalated web retrievals
- Associate uncategorized invoices
- Upload invoices received through email into Client Admin
- Download bills from utility provider websites, as needed
- Ensure all client invoices are being received in a timely manner
- Work with utility providers to track down missing invoices
- Accurately process data from client invoices into Client Admin

Weekly:
- Follow through on change of address and utility provider authorizations
- Assist and help team members fulfill their job duties when n

📌 Invoice Acquisition Specialist (Pune)
🏢 Entrata
📍 Pune