Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
VOIS #BeUnrivalled #CreateTheFuture

About this Role





We are seeking an experienced leader to head the IT Operations Centre (ITOC) function, overseeing Service Desk, Monitoring, Transformation Programmes, and Service Management activities across three delivery centres. Based in Pune, this role is accountable for end-to-end operational excellence, stakeholder management, service performance, continuous improvement, automation initiatives, and the delivery of an outstanding user experience. The role requires robust people leadership, operational governance, and the ability to drive strategic transformation while maintaining service stability and availability.

What you’ll do
- Lead and manage end-to-end ITOC operations across multiple delivery centres.
- Oversee key functional areas including:
- Service Desk operations
- Monitoring services
- Transformation programmes
- Service Management functions and service delivery expectations
- Drive and govern

📌 VP - IT Operations Centre Lead (Service Desk, Monitoring & Service Management) (India)
🏢 Vodafone
📍 India