ROLE OVERVIEW
We are seeking a highly skilled ITAM Operations & Automation Specialist to sit at the intersection of process engineering and automation. This is a critical role that spans our entire managed IT operations engagement, providing you with the scope to influence and improve processes beyond a single service line.
You will deep-dive into complex operational workflows—particularly within the hardware asset lifecycle, including dock-to-stock receiving, imaging, depot staging, redeployment, reverse logistics, and disposal. You will be responsible for documenting these processes, then building the automations, data pipelines, and dashboards that make them measurable, productive, and cost-effective.
What makes this role distinctive is the ability to own the full lifecycle of improvement: the same person who maps the process also writes the script to eliminate manual steps. This approach ensures that improvements do not stall in the gap between operations teams identifying a problem and development teams working to fix it.
Why this role is unique:
Engagement-Wide Impact:



You will work across diverse service lines, building the influence needed to implement meaningful change.
Strategic Migration Ownership: You will guide us through a critical platform migration by authoring as-is and future-state workflows, ensuring consistency across parallel systems.
Design Authority: You will serve as the advocate for enhancement and defect requests within our change governance, using data-driven evidence to prioritize critical improvements.
Build for Sustainability: We are looking for an engineering mindset that builds solutions that are well-documented and scalable, ensuring they can be managed and sustained by the team rather than only by their author.

KEY RESPONSIBILITIES

1. Process Deep-Dives, Workflows & Documentation
Analyse and optimize complex operational workflows across the engagement's service lines, going deepest on the asset lifecycle: dock-to-stock receiving, i

📌 Project & Program Management III (Hyderabad)
🏢 Astreya
📍 Hyderabad