Summary of Position:
- Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
- Collaborate with various teams to maintain service quality, security, and compliance.
- Participate in service reviews, continual improvement and change management sessions.
- Monitor, operate, troubleshoot, and maintain the Data Center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security.

Key Responsibilities:
- Manage NOC Infrastructure Services to meet agreed service levels.
- Configuration and troubleshooting knowledge on SDWAN, WLC, Juniper mist, ISE, Firewall’s.
- Configure, manage, and troubleshoot enterprise routing and switching technologies on Cisco and Juniper platforms.
- Perform network performance monitoring, optimization, and fault resolution.
- Manage IP addressing, subnetting, and network segmentation in Bluecat.
- Deploy, configure, and support SD-WAN solutions (Cisco Viptela, Meraki, or equivalent).
- Participate in project and service reviews, ensuring adherence to budget,



quality and process, compliance, and security standards.
- Support incident and major incident management and ensuring accurate service documentation.
- Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.
- Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.
- Document network configurations, changes, and troubleshooting steps.
- Collaborate with cross-functional teams (systems, storage, applications) for integrated solutions.
- Recommend improvements in network design, performance, and automation.
- Stay current with emerging networking technologies and industry trends.

Benefits of Working with Us:
- Engage in agile work environments and collaborate with passionate professionals.
- Be part of Alcon's Network Operations Center.
- Collaborate with passionate professionals.
- Experie

📌 Associate II, Network (Bengaluru)
🏢 Alcon Research
📍 Bengaluru