Description
Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes recent opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and understanding of the customer's business to develop customized proposals that present creative solutions. Develops, nurtures and maintains customer relationships across a range of accounts to ensure their benefit from and optimization of DN products and services.

Responsibilities
Management
• Maintain existing customer base installations and ensure customer’s success
• Propose additional technology implementation to improve store efficiency and customer journeys
• Respond to technical questions about the product or related architecture

Team Management
• Build common capability among the team
• Support Account Managers in delivering solution proposal




• Provide leadership in new solution design and ensure the team is able to deliver product demonstrations on site and remotely

Action Strategic Imperatives
• Maintains deep technical expertise of retail technology, and supports customers to implement new systems and software to support the new journeys
• Serve as a retail tech trusted advisor and demonstrate DN thought leadership
• Work closely and collaboratively with customers to understand and capture requirements to derive effective solutions

All the above is applicable across 3 Lines of Business
• Systems – POS, Advanced Self-Service devices
• Software • Services & Support

Accountability
• Meeting assigned annual Orders and Revenue quota
•Provide forecasts and regular reports
• Maintains customers satisfaction ratings that meet company standards.
• Participate in lead demand-generating marketing activities

Qualifications
Required Qualifications
- Bachelor's Degree or equivalent work experience required.
- Minimum of 8+ year

📌 Senior Account Manager (Mumbai)
🏢 Diebold Nixdorf
📍 Mumbai