Job description

Position Title: Level 3 Server Support Engineer / Senior Server Engineer

Department: IT Infrastructure / Server & Cloud Operations

Job Level: Level 3 Escalation / Engineering Support

Location: Hyderabad- preferred candidates from south

Shift: PST (Night shift)

Role Summary

The Level 3 Server Support Engineer is a senior infrastructure specialist responsible for maintaining the availability, security, performance, and reliability of enterprise server and cloud infrastructure. The position requires strong hands-on technical expertise, advanced troubleshooting capability, ownership of escalated incidents, and the ability to work across Windows, Linux, Azure, Active Directory, virtualization, networking, backup, disaster recovery, and Microsoft 365 environments.

Role Overview

The Level 3 Server Support Engineer is responsible for the stability, availability, security, performance, and lifecycle management of enterprise server infrastructure across on-premises and cloud environments, including Microsoft Azure.





The role provides advanced technical support and escalation-level troubleshooting for complex server, Active Directory, networking, virtualization, backup, cloud, and Microsoft 365 infrastructure issues.

The engineer will proactively monitor infrastructure health, resolve critical incidents, perform root-cause analysis, implement infrastructure changes, maintain security and compliance standards, and ensure effective backup and disaster recovery capabilities.

The role requires robust hands-on experience with Windows Server, Linux, Azure, Active Directory, DNS, DHCP, Group Policy, virtualization, backup technologies, Azure networking, and Microsoft 365.

Key Responsibilities

1. Level 3 Server Administration
- Provide Level 3 technical support for complex server and infrastructure incidents escalated from Level 1 and Level 2 support teams.
- Install, configure, maintain, and troubleshoot Windows Server and Linux server environments.
- Dep

📌 Server Support Engineer- (Hyderabad)
🏢 Base8
📍 Hyderabad