FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our solid, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition
Support end-to-end ACH payment processing and exception management, ensuring accuracy, timely execution, regulatory compliance, operational resilience, and effective risk controls.
Serve as an ACH operations subject matter expert,



partnering with onshore and cross-functional teams to resolve complex issues and drive process standardization, automation, control improvements, and operational efficiency.

Job Details
- Position Title: Lead Analyst - Deposit & Payment Operations
- Career Level: P3
- Job Category: Manager
- Role Type: Hybrid
- Job Location: Bangalore

About the Team:
The ACH Operations team supports the Bank’s U.S. Payments ecosystem by ensuring accurate, timely, and controlled ACH transaction processing. The team manages high-volume, time-sensitive activities, including payment processing, exceptions, investigations, returns, rejects, and adjustments. It partners Operations, Technology, Risk, Compliance, Finance, and other business teams to maintain payment integrity and operational continuity. The team is committed to strong risk management, effective controls, and high-quality service delivery.

📌 Lead Analyst (Bengaluru)
🏢 First Citizens India
📍 Bengaluru