Description

Job
Title

Assistant
General Manager � Operations

Department / Division

Operations

External Interface

(Enlist
external agencies/authorities that you are required to deal with while
discharging your duty)
- Retailers � Business
Development/ Sales Head, Store Managers
- Outsourced Agencies
- Local municipal
authorities/ government and other regulatory bodies

Minimum Qualification

(i.e
education, training etc.)
- Graduate, MBA

Minimum Experience
- 10 to 12years of retail industry experience in Operations

Special Skills/Attributes

(required
for performing the job effectively)
- Sound Knowledge
of Mall Management practices
- Principles of
building and maintaining retailer / customer relationship
- Knowledge of
business planning and budgeting
- Should possess
good decision making and leadership skills

Overall Purpose/Objective

Of the job

Responsible for the overall operations and
maintenance of the property in order to provide customers with a comfortable
environment and quality services and retailers with adequate facilities/




support leading to customer
satisfaction and enhanced consumption

Key Responsibilities

(List
major responsibilities, that you have,
to achieve the key objectives)
- Develop and
deploy the mall management strategy and implement policies and processes
related to parking, house-keeping, horticulture, pest control and fa�ade
cleaning across all the malls and common area in coordination with Centre
Director
- Prepare an
overall budget for the Operations department incorporating operations,
security and engineering expenses
after reviewing the annual/quarterly
- Ensure adherence
to the budget assigned for the various activities/ areas of operations (such
as Enginnering,Parking, House-keeping etc.)
- Develop and
maintain valuable working relationships with all retailers by interacting with
them on a regular basis and resolve their issues
- Monitor the completion of leasing administration process by the
retailer, provide with Occupant

📌 Assistant General Manager Operations (Ahmedabad)
🏢 Phoenix Mills
📍 Ahmedabad