About ProcDNA:
ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cuttingedge tech to create game-changing Commercial Analytics and Technology solutions for our
clients. We're a passionate team of 450+ across 8 offices, all growing and learning together
since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the
open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

Role Summary
ProcDNA is looking for a customer-focused and proactive IT Support Engineer (L1) to provide
first-level technical support to employees across the organization. The role focuses on end-user
support, issue triaging, basic troubleshooting, and service request fulfillment, ensuring timely
resolution and high user satisfaction.




The L1 Support Engineer acts as the first point of contact for IT-related issues and plays a critical role in maintaining smooth day-to-day IT operations by resolving common issues and escalating complex problems to L2/L3 teams.The person in this role will primarily support US-based stakeholders and will be required to work in alignment with US time zones/business hours.

Key Responsibilities
End-User & Desktop Support
• Serve as the first point of contact for IT support requests via ticketing system, email, or
chat.
• Troubleshoot and resolve common issues related to desktops, laptops, printers,
peripherals, and mobile devices.
• Assist users with installation, configuration, and basic troubleshooting of operating
systems and standard applications.
• Provide support for email, VPN, collaboration tools, and enterprise applications.
Account & Access Support
• Perform basic user account management tasks, including password resets, account
unlocks, and standard access requests.
• Support Active Directory / Entra ID user management activities under defined
procedures.
• Assist with current hire onboarding and employee offboarding tasks as per IT checklists.
Ticket Ma

📌 [India] Associate (Gurugram)
🏢 ProcDNA
📍 Gurugram