Description: Role Descriptions: LoanIQ Application Support Analyst

Experience Required: 6+ years

Location - Chennai/Mumbai/Pune

Technical Skills-
•Finastra Loan IQ application support & functional knowledge Mandatory 25%
•Incident/Problem management & major incident handling Mandatory 20%
•SQL (MS SQL) & data investigation/reconciliation Mandatory 15%
•Oracle/DB & batch/interface troubleshooting Mandatory 15%
•Change management, release/deployment validation Mandatory 15%
•Debugging / ability to read code; ServiceNow/ITIL exposure Non-mandatory 10%

Job Requirements*
•6 years of overall experience in application/production support (target range 5-7 years).
•Working experience supporting Finastra Loan IQ (must have).
•Strong troubleshooting and analytical skills across workflow behavior, performance, user experience, and environment issues.
•Hands-on with databases: Oracle and MS SQL; ability to investigate data and reconcile issues.
•Ability to read code and debug (required).
•Good communication (oral, verbal, written); ability to work under pressure.





Key Responsibilities*
•Provide day-to-day support of Loan IQ, partnering with Business Support to resolve issues in Loan IQ and the broader environment.
•Perform technical troubleshooting across interfaces (batch & real-time), reporting, system performance, and setting stability.
•Respond to queries from interfacing systems (internal/external), resolving data, connectivity, and reconciliation issues.
•Handle incident and problem management; lead/participate in major incident resolution in time-sensitive situations.
•Support change management: ensure production changes are tested/verified; participate in deployment planning discussions.
•Investigate and develop fixes for small bugs or functionality issues.
•Ensure Loan IQ batches complete within timelines and the system is ready by the next business day.
•Monitor maintenance and capacity (DB sizing, file system sizing, archiving/retention/cleanup, server resourc

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