Senior Account Manager – Digital MarketingLocation: Ahmedabad / Remote – India
Experience: 7+ Years
Industry: Digital Marketing Agency
Employment Type: Full-Time
Working Hours: 5:30 AM – 2:45 PM IST
About the RoleWe are looking for an experienced Senior Account Manager – Digital Marketing to manage a portfolio of international clients, with a robust focus on client relationships, retention, account growth and overall account health.
The ideal candidate should have strong digital marketing agency experience , excellent client communication skills and the ability to coordinate multiple internal teams while acting as a strategic partner to clients.

Key Responsibilities

Client & Account Management
- Manage a portfolio of approximately 30–40+ active digital marketing clients .
- Serve as the primary point of contact for clients and build long-term relationships with business owners and key decision-makers.
- Lead client onboarding, strategy meetings, campaign reviews and regular account check-ins.
- Understand clients’ businesses, goals, target audiences,



competitors and marketing objectives.
- Clearly communicate campaign performance, deliverables, priorities and next steps.
- Proactively provide updates and maintain consistent client communication.

Client Success & Retention
- Take ownership of overall client satisfaction, retention and account health .
- Identify potential dissatisfaction, performance concerns and churn risks at an early stage.
- Develop recovery plans with internal teams for at-risk accounts.
- Handle client concerns, objections and escalations professionally.
- Ensure agreed deliverables and timelines are being met.
- Maintain strong client relationships even during periods of underperformance.

Account Growth & Revenue
- Identify genuine upsell and cross-sell opportunities based on client requirements.
- Recommend relevant services such as:
- SEO
- Google Ads
- Meta Ads
- Local SEO
- Website Development
- CRO
- AEO/GEO
- Social Media Marketing
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