Job DescriptionKia India is hiring for Area Service Field Manager role for Kolkata location.
NIdeal candidate should hold a regular degree in Mechanical/Automobile Engineering and have similar industry experience from Passenger Car Industry with direct OEMs.
NExperience: 4 to 9 years
NNo of Open Position: 1
NRoles & Responsibilities:
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- Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer current Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners. N
- Customer Satisfaction –Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time. N
- Process adherence – Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards. N
- Manpower – Recruit critical manpower, support Dealer in training plan,



Regular assessment of manpower skill level and share input with Dealer Principal. N
- Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit. N
- Network expansion and monitoring of workshop construction till workshop activation. N
- Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction. N
- Follow up with Dealer team on payments for license renewals. N
- Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues. N
- Implement KIN initiatives at Dealer level. N
- Sharing of competition information with RSFM on regular basis. N

📌 Hiring: Area Service Field Manager (Secunderabad)
🏢 Kia India
📍 Secunderabad