Job Description
CS is Hiring for Service Desk Analyst
nExperience Range: - 2 To 4yrs
nJob Location : Noida
nNote-Virtual Interview on 18th Sep 2026
nJob Description-
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- Provide Level 1 support for all in scope of service via Phone/Chat/Email.n
- Act as a single point of contact (SPOC) for all user requests, and resolve issues on first call, or route to the appropriate resolving support group.n
- Perform active case management and be accountable for end-to-end delivery of requests that originate with them and is responsible for ensuring resolution is driven by all downstream support groups.n
- Monitor Incident or Problem status to facilitate Incident/Problem closure within defined service level standards or escalate in accordance with the escalation management process.n
- Develop, establish and maintain call prioritization guidelines and escalation procedures.n
- Provide a system's status recording with status information such as known Major Incidents and estimated recovery time.n
- ServiceNow Queue Management - Incident, Service Request, Problem & Change.n
nMinimum Qualification: 15 years of full time education