18 Sep
|
Thermo Fisher Scientific
|
Vadodara
18 Sep
Thermo Fisher Scientific
Vadodara
This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Work Schedule Standard (Mon-Fri) Environmental Conditions Various outside weather conditions Job Description When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D; in the industry, we give our people the resources and chances to create significant contributions to the world. Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. DESCRIPTION As an Area Service Manager at Thermo Fisher Scientific,
you will lead a team of 6-7 field service engineers specializing in HPLC and Ion Chromatography product lines. This leadership role combines technical expertise with people management skills to drive service excellence and revenue growth. What you will do: Carry out installation, maintenance and support of Thermo Fisher Scientific's range of HPLC and Ion Chromatography instruments in a skilled, reliable and customer-oriented manner Train customers in the operation and maintenance of Ion Chromatography and HPLC equipment Manage and develop a strong team of 6-7 engineers to achieve revenue targets and service KPIs Manage customer escalations and ensure quality outcomes for all service issues Demonstrate expertise in chromatography software and showcase software features to customers Meet customer service KPIs and internal critical metric objectives while following company guidelines Achieve service revenue by championing company product
📌 Area Service Manager (Vadodara)
🏢 Thermo Fisher Scientific
📍 Vadodara