Project Role : Delivery Lead
Project Role Description : Lead end-to-end delivery, or a defined component of a contract to meet operational, contractual, and financial commitments. Ensure service quality and efficiency. Manage delivery outcomes and identify opportunities for follow-on work through up-selling or cross-selling.
Must have skills : Microsoft Windows Desktop Management
Positive to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

End User Computing is responsible for the daily management and operation of all end-user devices and peripheral equipment. The function also covers the design, architecture, and management of the end-user computing platform development and maintenance of technology standards based on industry best practices management of the technology roadmap and development of new solutions aligned with business strategy. The Service Delivery Manager will work with the broader IT and business organization to deliver solutions, serve as a subject-matter expert in end-user computing,



maintain governance and compliance, and drive an excellent customer experience.

Key Responsibilities:

Client Relationship Management:
- Serve as the main point of contact for clients, ensuring clear and consistent communication.
- Develop and maintain strong client relationships, understanding their business needs and aligning service delivery accordingly.
- Proactively address client concerns and manage escalations.
Service Delivery Management:
- Oversee the end-to-end delivery of services, ensuring timely and high-quality outcomes in line with SLAs.
- Oversee the end-to-end delivery of IT services, including Active Directory (AD), Azure Active Directory (AAD), and End User Computing (EUC) support.
- Manage day-to-day service delivery operations, ensuring seamless execution across various teams (e.g., technical, support, operational).
- Monitor and track service delivery performance agains

📌 Delivery Lead (Bengaluru)
🏢 Accenture
📍 Bengaluru