Project Role : Technology Account Lead
Project Role Description : Function as primary contact for technology work at each account. Integrate technology contracts and engagements at the client. Leverage all technology offerings to expand the scope of technology work at the account (up-sell/cross-sell). Create the technology account plan and get the right people involved to maximize the opportunity and build the account.
Must have skills : Delivery Excellence
Positive to have skills : Delivery Operations Control
Minimum 15 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
The Delivery Lead is responsible for coordinating end-to-end delivery of services to key enterprise customers, including execution oversight across programs/projects/contracted services, and monitoring, managing, and reporting on deliverables and service performance. The role requires experience in a multinational environment and familiarity with Business Excellence frameworks and/or service delivery practices
Key Responsibilities




Lead and/or support development of supplier/vendor/sub-contractor strategy for service delivery operations.
Identify, understand, and implement tools/initiatives that drive efficiency gains across delivery.
Manage recruiting, staffing, pyramid mix, utilization, and capacity planning to balance cost and delivery targets.
Resolve delivery performance issues in collaboration with delivery leadership and stakeholders.
Support and contribute to strategic initiatives that improve delivery outcomes for clients by partnering with relevant internal teams
Formalize delivery plans with service group delivery leadership and ensure execution across one or more delivery operations.
Drive efficiencies through standard processes, synergies, and continuous improvement levers (e.g., operational excellence / Six Sigma).
Manage supply and demand, service quality, and delivery processes to meet expectations, while continuously improving methods

📌 Technology Account Lead (Gurugram)
🏢 Accenture
📍 Gurugram