This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Overall Objectives of Job Primary point of contact for IT service levels and issues for customer, Global IT CSM & business DPE. Support overall customer relationship and customer satisfaction Responsible for Security and audit compliance, reviews & actions Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to Customer on time(as agreed with DPE/PE) Ensure Service Requests are action in line with contract commitments Reporting in IT Governance Status Meetings / Reports with PMO (Summary of Problem, Incident/RCA, Change, Service Request, Service Level Metrics, IT Security Management / Audit Readiness, Contract Mgmt., Financial Mgmt., IT Operational Trending Analysis, etc.) ensuring IT Service Delivery is meeting business requirements Responds to client IT requirements as specified in the contract or Statement of Work (SOW).



From Account perspective, manages matrix of resources and coordinates with client and 3rd Party IT resources to deliver IT services and solutions to support the client organization. Owns quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance. Internal and External Vendor management Monitor and ensure SLAs are met, issues escalated and prioritized. Monitor and feedback on the effectiveness of services provided by both internal and external vendor meeting business needs. Establish Service Improvement and Analytics Manage IT Services delivery compliant with Group standard and local regulatory requirements. Manage timely onboarding of recent services and ensure they are compliant Analyze Saas application for internalization opportunities Engage with Delivery team and stakeholders to establish service continuity management a

📌 Senior Manager-Service Management_2522 (India)
🏢 Allianz Commercial
📍 India