Job DescriptionJob Title: Front Desk Executive – Healthcare (Hospitality Background Preferred)
nLocation: Mumbai
nRole Overview:
nWe are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.
nKey Responsibilities:
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- Maintain accurate patient records & follow-upsn
- Handle patient inquiries, appointments & service coordinationn
- • Deliver a warm, professional & empathetic patient experiencen
- • Manage front desk interactions & patient flown
- • Coordinate with medical & support teams for seamless servicen
- • Address patient concerns, feedback & service recoveryn




- • Ensure high standards of customer service aligned with healthcare protocolsn
- • Support billing coordination & basic administrative tasksn

nRequirements:
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- Experience in Hospitality / Guest Relations / Customer Servicen
- Strong communication & interpersonal skillsn
- Patient-first attitude with empathy & professionalismn
- Ability to handle sensitive situations calmlyn
- Basic knowledge of healthcare environment is a plusn

nPreferred Profile:
nCandidates from hotel, airline, clinic, wellness or service industry with solid customer handling experience.
nInterested candidate can drop their resume on

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