18 Sep
|
Blurbpoint Media
|
Haryana
18 Sep
Blurbpoint Media
Haryana
Job DescriptionSenior Account Manager – Digital Marketing Location: Ahmedabad / Remote – India Experience: 7+ Years Industry: Digital Marketing Agency Employment Type: Full-Time Working Hours: 5:30 AM – 2:45 PM IST About the Role We are looking for an experienced Senior Account Manager – Digital Marketing to manage a portfolio of international clients, with a strong focus on client relationships, retention, account growth and overall account health. The ideal candidate should have strong digital marketing agency experience , excellent client communication skills and the ability to coordinate multiple internal teams while acting as a strategic partner to clients. Key Responsibilities Client & Account Management Manage a portfolio of approximately 30–40+ active digital marketing clients . Serve as the primary point of contact for clients and build long-term relationships with business owners and key decision-makers. Lead client onboarding, strategy meetings, campaign reviews and regular account check-ins. Understand clients’ businesses, goals, target audiences,
competitors and marketing objectives. Clearly communicate campaign performance, deliverables, priorities and next steps. Proactively provide updates and maintain consistent client communication. Client Success & Retention Take ownership of overall client satisfaction, retention and account health . Identify potential dissatisfaction, performance concerns and churn risks at an early stage. Develop recovery plans with internal teams for at-risk accounts. Handle client concerns, objections and escalations professionally. Ensure agreed deliverables and timelines are being met. Maintain solid client relationships even during periods of underperformance. Account Growth & Revenue Identify genuine upsell and cross-sell opportunities based on client requirements. Recommend relevant services such as: SEO Google Ads Meta Ads Local SEO Website Development CRO AEO/GEO Social Media Marketing AI-powered marketing solutions W
📌 Senior Account Manager (Haryana)
🏢 Blurbpoint Media
📍 Haryana