Company: Kotak Mahindra Bank
Role: Customer Service Executive CCU RL
Employment Type: Full-Time | Direct Payroll
Role Overview
We are looking for customer-focused professionals to join the Customer Care Unit Retail Liabilities (CCU RL) team. The selected candidate will be responsible for assisting customers through email and chat support, resolving service requests, and providing timely solutions related to retail banking products.
Key Responsibilities
- Respond to customer queries through email and chat.
- Understand customer concerns and provide appropriate resolutions.
- Assist customers with retail banking products and services.
- Ensure accurate and timely responses to customer requests.
- Follow defined customer service and quality standards.
- Maintain proper documentation of customer interactions.
- Handle complaints professionally and escalate issues when required.
- Ensure a positive customer experience on every interaction.
Eligibility
- Qualification: Graduate in any discipline.
- Experience: Customer service, banking, BPO, email/chat support experience preferred.
- Age: 2030 years.
- Gender: Male/Female.
- Communication: Strong English written and verbal communication.
- Candidates should have valuable typing skills and a customer-oriented approach.
Compensation
Up to 4.50 LPA CTC, depending on experience and interview performance.
Work Schedule
- Rotational day shifts: 7:00 AM 8:00 PM
- 9-hour shift, including breaks.
- 8 rotational week-offs per month.
- Weekend and public holiday availability may be required.
Join Us Apply Today !
Interested candidates can apply Our. More details
Contact us: HR Dhanashri - (phone hidden)
📌 Customer Service Executive - CCU RL || Kotak Bank (On Roll) (Thane)
🏢 Credicus Business Services
📍 Thane
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