Pharmacy Patient Care Coordinator

Location: Pan India (Work from Office)
Shift: Night Shift (US Business Hours)

Roles & Responsibilities

- Handle inbound calls from patients, healthcare providers, and pharmacies regarding therapy status, prescriptions, and program-related queries.
- Support patient access programs, benefits verification, prior authorization, reimbursement, and pharmacy support activities.
- Provide transparent, accurate, and empathetic assistance to patients while addressing healthcare and insurance-related concerns.
- Verify insurance coverage, benefits, and patient eligibility for treatment programs.
- Research and resolve patient, provider, and pharmacy inquiries using multiple systems and tools.
- Maintain accurate documentation of all interactions while ensuring compliance with healthcare regulations and quality standards.
- Coordinate with patients, providers, pharmacies, and insurance companies to facilitate timely access to therapy.




- Manage high-volume call volumes while meeting productivity, quality, and service-level targets.
- Follow SOPs, compliance requirements, and organizational guidelines in a regulated healthcare environment.
- Demonstrate strong problem-solving, communication, and customer service skills to deliver an exceptional patient experience.

Requirements

- Minimum 2 years of experience in an International Voice Process or Contact Center.
- Mandatory experience in US Healthcare.
- Experience in Patient Access Programs, HUB Services, Benefits Verification, Prior Authorization, Reimbursement, or Pharmacy Support preferred.
- Strong verbal and written English communication skills.
- Comfortable working night shifts and from the office.
- Ability to multitask across multiple applications while handling customer interactions.

📌 Program Specialist (Delhi)
🏢 Allegis Group
📍 Delhi