Key Responsibilities

1. Sales & Business Performance

- Achieve monthly and annual sales targets and business objectives.
- Drive store revenue, profitability, conversion, ATV, UPT, and other key retail KPIs.
- Analyse sales performance and implement action plans to improve productivity.
- Drive promotions, new launches, and brand initiatives at the store level.
- Monitor competitor activity and market trends.

2. Store Operations

- Manage the day-to-day operations of the store.
- Ensure adherence to company policies, SOPs, and operational standards.
- Maintain high standards of visual merchandising, store presentation, and hygiene.
- Monitor stock availability, replenishment, stock transfers, and inventory accuracy.
- Minimise stock loss, damages, and shrinkage.
- Ensure compliance with security, safety, and audit requirements.

3. Customer Experience

- Deliver an excellent and consistent customer experience.
- Handle customer queries, complaints, and escalations professionally.
- Ensure the team follows customer-service and selling standards.
- Build robust customer relationships and encourage repeat business.
- Monitor customer feedback and implement improvements.

4. Team Management

- Lead, motivate, and develop the store team.
- Manage manpower planning, staffing, attendance, and rosters.




- Set individual targets and monitor employee performance.
- Conduct regular team briefings and performance reviews.
- Identify training and development requirements.
- Coach team members on product knowledge, selling skills, and customer engagement.
- Maintain discipline and a positive working environment.

5. Inventory Management

- Ensure accurate stock management and regular stock checks.
- Monitor stock ageing, slow-moving products, and stock availability.
- Coordinate stock replenishment with relevant teams.
- Conduct periodic stock audits and ensure discrepancies are investigated and resolved.

6. Reporting & Compliance

- Prepare and share daily, weekly, and monthly sales and operational reports.
- Track store KPIs and provide performance updates to management.
- Ensure all statutory, company, and brand compliance requirements are followed.
- Support internal and external audits.

Key Performance Indicators (KPIs)

- Sales achievement vs. target
- Store profitability
- Conversion rate
- Average Transaction Value (ATV)
- Units Per Transaction (UPT)
- Customer satisfaction
- Team productivity
- Staff attrition and attendance
- Inventory accuracy
- Shrinkage / stock loss
- Visual merchandising compliance
- Audit scores

📌 Assistant Store Manager/ Store Manager: Delhi/ NCR (Bengaluru)
🏢 Aone HR Services
📍 Bengaluru