- Handle client queries and escalations through voice/email channels.
- Manage day-to-day client support and relationship management.
- Coordinate with internal teams and external stakeholders to resolve issues.
- Handle stakeholder management and ensure timely communication.
- Take ownership of complex customer/client escalations and drive them to closure.
- Maintain strong service quality and meet agreed SLA/KPI targets.
- Prepare and maintain reports related to client queries, escalations, and process performance.
- Identify recurring issues and coordinate with relevant teams for resolution.
- Ensure adherence to banking/insurance process guidelines and compliance requirements.
Required Skills: Excellent verbal and written communication
Strong Client Handling & Customer Support skills
Experience in Stakeholder Management
Escalation Handling & Issue Resolution
Valuable analytical and problem-solving skills
Strong knowledge of Banking / Insurance operations
Ability to work in a fast-paced environment
Salary:up to 9.5 Lakhs
Notice Period: Immediate / Short Notice preferred
Contact Point : Aditya : (phone hidden)
📌 We are Hiring For Leading US & UK Banks / Insurance / Banking / Bpo / (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.