We are looking for an experienced Warranty In-Charge to manage warranty claims, documentation, approvals, and coordination with Tata Motors. The candidate will be responsible for ensuring that warranty claims are processed accurately and within the prescribed timelines while maintaining proper documentation and compliance with Tata Motors warranty policies.
Key Responsibilities
- Handle end-to-end warranty claim processing for commercial vehicles.
- Verify warranty eligibility based on vehicle warranty terms and conditions.
- Inspect and verify warranty-related complaints, parts and repairs.
- Prepare and submit warranty claims through the applicable Tata Motors system/portal.
- Coordinate with the Service Manager, Technicians, Service Advisors and Parts Department for warranty repairs.
- Ensure proper job card documentation and warranty coding.
- Verify replaced warranty parts and maintain proper records.
- Ensure warranty parts are properly tagged, stored and preserved for inspection/audit.
- Follow up on pending, rejected and short-paid warranty claims.
- Coordinate with Tata Motors warranty representatives for clarification and claim approval.
- Maintain warranty claim registers and supporting documents.
- Monitor claim status and ensure timely settlement.
- Identify recurring warranty issues and report them to the Service Manager.
- Ensure compliance with Tata Motors warranty policies, procedures and audit requirements.
- Support warranty audits and provide required documents and records.
- Prepare regular warranty reports and MIS for management.
- Maintain proper records of warranty expenses, claims and rejected claims.
- Coordinate with Accounts for warranty claim settlement and reconciliation.
Required Skills
- Good knowledge of commercial vehicle warranty procedures.
- Knowledge of Tata Motors warranty policies and claim procedures will be an advantage.
- Good understanding of vehicle components and repair processes.
- Positive knowledge of MS Excel and basic computer applications.
- Strong documentation and record-keeping skills.
- Good communication and coordination skills.
- Ability to analyse warranty claims and identify discrepancies.
- Ability to work under pressure and meet claim submission timelines.
- Good attention to detail.
Preferred Experience Candidates with 2+ years of experience in warranty operations, particularly in a Tata Motors Commercial Vehicle dealership, will be preferred.
Key Performance Indicators (KPIs)
- Timely submission of warranty claims.
- Warranty claim approval rate.
- Reduction in claim rejection/short settlement.
- Timely closure of pending claims.
- Accuracy of warranty documentation.
- Proper warranty parts management.
- Compliance with Tata Motors warranty procedures.
- Successful completion of warranty audits.