Job DescriptionGreetings from Infosys BPM Ltd.,

NWe are hiring for Walkin Drive for Merchant Disputes & Chargeback (International) Domain for Bangalore.

NPlease walk-in for the interview on 08th September 2026(Tuesday) in Bangalore.

NNote: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.

NPlease use below link to apply and register your application.

NPlease mention Candidate ID on top of the Resume ***

NSenior Process Executive-1Yr to 2Yrs experience:

Nhttps://career.Infosys.Com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-247500

NProcess Specialist- 2Yr to 4Yrs experience:

Nhttps://career.Infosys.Com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249267

NInterview Details:

NInterview Date: 08th September 2026(Tuesday)

NInterview Time: 10:00 AM to 12:30 PM IST ONLY

NInterview Venue:

NBangalore:: E-City Phase 2:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore- 560100.

NLandmark: In Between Sunik Industries and Tejas Networks.

NPlease find below for your reference:

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- Job Location: Bengaluru
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- Qualification: Any Graduate (Full Time)
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- Total years of Experience: 1- 4 Years
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- Notice Period: Immediate Joiners to 15 days
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- Shift: Flexible to work with any shift
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- Work From Office is mandatory
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- Job Level: 2A/ 3A
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- Designation: Senior Process Executive/ Process Specialist
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nNote:

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- Only candidates with experience in International Merchant Card Disputes and Chargebacks will be considered.
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- Candidates must have all experience related documents as per their company records and EPFO history.
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nJOB DESCRIPTION FOR 2A:

NRole Summary:

NOwn end-to-end merchant dispute handling across Visa, Mastercard, American Express, and Discover, including chargeback, representment, pre-arbitration, and arbitration. Maximize recovery, ensure rule compliance, and deliver a solid merchant experience under network SLAs.

NKey Responsibilities:

NA. Dispute & Chargeback Lifecycle:

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- Triage disputes (including retrievals/RFIs), validate reason codes, and decide action (accept/represent/pre-arb/arb).
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- Prepare and file Compelling Evidence (CE) for representments within network/processor SLAs.
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- Lead pre-arbitration negotiations;

prepare arbitration submissions with accurate documentation and clear arguments.

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- Track outcomes, escalate edge cases, reduce cycle times, and improve win/recovery rates.
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nB. Evidence & Documentation:

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- Collect and package CE: transaction logs, AVS/CVV/3DS data,



device/IP signals, delivery proof, customer communications, screenshots, T&Cs;/cancellation policies, refund records, support transcripts.
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- Maintain reason-code libraries and SOPs aligned to Visa Claims Resolution (VCR) and Mastercard Dispute Resolution (MDR);

ensure documentation isaudit-ready.

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nC. Merchant & Stakeholder Communication:

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- Liaise with merchants, Customer Support, Risk, Finance, acquirers/processors, and external partners to gather data and resolve disputes promptly.
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- Educate merchants on prevention (billing descriptors/testing, receipt design, refund policies, shipping/signature confirmation, post-purchase communications).
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nD. Compliance & Controls:

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- Adhere to Visa/Mastercard/Amex/Discover rules and acquirer/processor guidelines;

ensure evidence integrity and privacy compliance.

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- Support monitoring programs (e.G., Visa VDMP/VFMP;

Mastercard ECP) by supplying accurate dispute/fraud metrics.

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nE. Reporting & Continuous Improvement:

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- Track KPIs: representment win rate, recovery dollars, TAT/cycle time, pre-arb avoidance, write-off reduction, dispute ratio health.
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- Identify root causes and drive prevention playbooks (descriptor hygiene, friendly-fraud defenses, SCA/3DS optimization, logistics/signature policies).
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- Contribute to automation/templates and quality reviews to enable First-Time-Right submissions.
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nRequired Qualifications:

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- 1 to 2 years in merchant disputes & chargebacks across Visa, Mastercard, Amex, Discover.
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- Practical exposure to VCR/MDR workflows and phases (chargeback representment pre-arb arbitration).
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- Experience drafting reason-code-specific narratives and assembling CE.
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- Hands-on with VROL, Mastercom/Claims Manager, Amex/Discover portals;

CRM/ticketing tools.

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- Strong analytical and written skills;

ability to interpret payment data/logs to build a defensible case.

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- High ownership, urgency, and resilience under tight deadlines;

willingness to work US hours onsite (no hybrid/remote).

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nPreferred Qualifications:

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- Experience with acquirers/PSPs (e.G., Fiserv/First Data, Worldpay/FIS, TSYS, Adyen, Stripe) and tools like Ethoca/Verifi Order Insight.
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- Knowledge of chargebackprevention best practices.
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- Intermediate Excel/Sheets;

basic SQL/BI a plus.

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- Exposure to merchant education/training on prevention.
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- Bachelors degree in Business/Finance/Accounting/Commerce.
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nJOB DESCRIPTION FOR 3A:

NRole Summary:

NServe as the domain expert for multi-brand dispute managementelevating win rates through evidence strategy, rule interpretation (VCR/MDR/Amex/Discover), and advanced escalationswhile coaching the floor and owning complex/high-value cases.

NKey Responsibilities:

NA. Complex Case Leadership:

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- Own high-value/complex disputes end-to-end;

optimize representment narratives and CE per reason code.

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- Lead pre-arbitration strategies and arbitration submissions with precise arguments and artefacts.
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nB. Rule Interpretation & Governance:

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- Interpret networkrule changes;

update SOPs/playbooks and roll out training/calibrations.

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- Partner with acquirers/processors on policy clarifications and case-level negotiations.
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nC. Quality & Enablement:

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- Review/approve critical submissions to ensure First-Time-Right quality;

reduce rework/defects.

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- Coach Agents;

certify new hires for production;

drive template/snippet/evidence-checklist improvements.

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nD. Prevention & Analytics:

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- Identify friendly-fraud patterns and systemic gaps;

recommend prevention (descriptor hygiene, refund/return design, SCA/3DS).

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- Collaborate with Analytics/Automation to scale insights and reduce manual workload.
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nRequired Qualifications:

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- Deep knowledge ofVCR/MDR, Amex & Discover procedures;

strong case-law style writing.

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- Hands-on with VROL, Mastercom, Amex/Discover portals;

CRM;

intermediate Excel;

SQL/BI preferred.

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- Proven track record improving win rates and reducing pre-arb volumes.
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nDocuments to Carry:

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- Carry a printout your updated resume.
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- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
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- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
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nMandatory to carry:

NSmartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.

NPointers to note:

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- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
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- Original Government ID card is must for Security Clearance.
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nThanks & Regards,

NInfosys Recruitment Team

📌 Walkin Drive For Merchant Disputes & Chargeback On 8th Sep At Blr (Karnataka)
🏢 Infosys BPM
📍 Karnataka