- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile.
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Strong problem-solving skills with attention to detail.
- Willingness to learn current processes quickly.
Schedule For An Interview
Hr priya8088720040
Hr sejal@(phone hidden)
Hr akshara@(phone hidden)
Hr muthamma@(phone hidden)
Hr olin@(phone hidden)
NOTE:Looking For an Immediate Joiners(NO Notice period please)
NOTE:- PLEASE schedule your interviews with the HR's
📌 Walk-in | Sagility Hiring For frershers with sat,sun off salary US SHIFT (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru
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