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What we are looking for

Role: ITSM - Service Management

Experience Range: 5 to 12 Years

Location: Chennai

:

Must Have :

- Platform Development & Configuration
- Design and implement ServiceNow solutions using best practices across ITSM, ITOM, ITAM, and SecOps modules.
- Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.
- Customize Service Portal and CMS components for enhanced user experience.
- Perform instance management, update set promotion, and release coordination.
- Configure and support Incident, Problem, Change, Request, and Knowledge Management modules.
- Integrate ITSM processes with CMDB and Service Catalog.
- Implement SLA definitions, escalation rules, and reporting dashboards.
- Configure MID Servers, credentials, probes, and sensors for Discovery.




- Build and maintain dynamic and static Service Maps to support CMDB accuracy and change impact analysis.
- Integrate with monitoring tools (e.g., SolarWinds, Dynatrace, Splunk) for Event Management and proactive incident response.
- Develop custom patterns, scripts, and integrations using IntegrationHub and Service Graph Connectors.
- Implement and maintain Hardware and Software Asset Management modules.
- Ensure accurate lifecycle tracking, reconciliation, and compliance reporting.
- Configure and support Security Incident Response and Vulnerability Response modules.
- Integrate with external vulnerability scanners (e.g., Qualys, Tenable) and SIEM tools.

Automate threat intelligence workflows and remediation processes Note: Kindly apply only if you are available for an in-person interview scheduled on 19 September 2026 in Chennai .

📌 Walk-in || ITSM - Service Management (Chennai)
🏢 Tata Consultancy Services
📍 Chennai