Walk-In Drive II HR Ops

Venue- Express Trade Tower, Noida 132, 8th Floor, Nearby JBM Global School

Date - 18th Sep https://maps.app.goo.gl/5nj3Rm6SXt5Jm1zm8

Customer Success - Naukrigulf (GCC Markets)

About the CompanyInfo Edge (India) Limited is one of India's leading internet companies, powering Naukri.com - India's largest job portal - alongside 99acres.com, Jeevansathi.com, and Shiksha.com.

Naukrigulf, part of Info Edge, is a leading recruitment platform for the Middle East and North Africa (MENA) region, connecting employers and jobseekers across the Gulf.

Role Objective

This role owns the post-sales client lifecycle for a portfolio of Naukrigulf accounts across GCC markets (UAE, KSA, Qatar, Kuwait, Oman, Bahrain). The individual will drive account health, product adoption, and renewal readiness through structured engagement - not just candidate sourcing support - using data to prioritize effort and identify risk early.

Key Responsibilities

Account Ownership & Engagement

Own end-to-end post-sales relationship for an assigned account portfolio, segmented by tier (e.g., Marquee/Strategic, Growth, Standard) with differentiated engagement cadence per tier.

Drive structured onboarding for current clients, ensuring product setup, training, and early usage milestones are met.

Run periodic business reviews with key/Marquee accounts to align on hiring needs, usage trends, and renewal outlook.

Usage & Health Monitoring

Track account usage against subscription entitlement (CV views, job postings, database access) and proactively flag low-usage or at-risk accounts.

Maintain and act on account health indicators (usage pace, engagement frequency, complaint history) rather than reactive servicing alone.

Recover disengaged or low-usage accounts through targeted re-engagement plans.

Recruitment Support





Source and shortlist candidates from the Naukrigulf/Naukri database per client job requirements, where sourcing assistance is part of the client's subscription.

Evaluate resumes against client-specified skills, experience, and role criteria.

Data, Reporting & Tools

Maintain accurate MIS/dashboards on account coverage, usage, CVs shared, shortlists, and C-Sat scores.

Use CRM/Excel-based trackers to report portfolio-level metrics against team OKRs (coverage %, usage recovery, adoption, satisfaction).

Conduct periodic C-Sat surveys and convert findings into account action plans.

Cross-Functional Collaboration

Partner with Sales to share account intelligence (expansion signals, renewal risk, feedback) that feeds pipeline decisions.

Escalate product feedback and platform issues to Product/Tech with clear, structured input (not just anecdotal complaints).

Collect client testimonials/success stories to support Sales and Marketing.

Required Skills

Bachelor's degree or equivalent.

Excellent English and Arabic - spoken and written (Arabic strongly preferred for GCC client base).

1-4 years' experience in customer success, account management, or recruitment (agency or portal-side); B2B account handling experience is a plus.

Exposure to both IT and non-IT hiring landscapes preferred.

Working knowledge of the GCC hiring market (UAE, KSA, Bahrain, Qatar, Kuwait, Oman).

Comfortable working with Excel/data trackers and CRM tools; basic data interpretation skills (usage %, trend reading) expected.

Ability to work independently, prioritize across a portfolio, and manage multiple stakeholders.

Strong documentation and follow-through discipline - this role runs on structured tracking, not just relationship goodwill.

Work Details

5-day week (Monday-Friday); Saturday-Sunday fixed off.

Timing: 10 AM - 7 PM.

📌 Walk-In Drive II HR Ops II 18th Sep (Noida)
🏢 Info Edge
📍 Noida