Job Duties & Responsibilities

- Create awareness among patients regarding reimbursement claim submission processes, including pre- and post-hospitalization claims.

- Handle patient grievances and issues efficiently and effectively, escalating matters to the Team Leader when required.

- Conduct regular follow-ups with insurance companies/TPAs to track claim status and update the same in the ERP system.

- Ensure timely responses to patient communications and provide regular updates through the designated WhatsApp group.

- Obtain insurance admissibility details from the respective insurance companies/TPAs.

- Scan medical documents received for claim submission.

- Share the relevant documents in the patients WhatsApp group for confirmation and reference.





- Upload all required documents accurately into the ERP system.

Qualifications & Skills

- Graduation

- Should have positive listening skills.

- Excellent interpersonal & communication skills

- Should have good comprehensive skills.

- Experience

- Freshers/ experience (hiring for both)

Additional Skills

- Strong verbal skills Fluency in English and other regional languages (Added Advantage).

- Strong problem-solving skills and enthusiasm for new tasks and challenges

- Relationship-building skills.

- Ability to multitask and prioritize, with a strong work ethic and attention to detail

📌 Walk-in || Claim Coordinator (Bengaluru)
🏢 Karthika Consulting u0026 Solutions
📍 Bengaluru