Roles and Responsibilities

- Manage customer relationships through effective communication, ensuring high levels of client satisfaction.

- Handle incoming calls, emails, and chats from customers to resolve their queries and concerns.

- Provide timely solutions to customer issues while maintaining a positive attitude and professional demeanor.

- Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.

- Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

- 1-6 years of experience in BPO/Call Centre setting with excellent communication skills (verbal & written).

- Strong understanding of Client Satisfaction principles and ability to deliver exceptional service.

- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

- Ability to work effectively under pressure, prioritizing tasks efficiently during peak periods.

📌 Walk-in || Customer Relationship Executive (Faridabad)
🏢 Jiva Ayurveda
📍 Faridabad