Job Title: Customer Support Executive – Voice & Non-Voice Process Job Overview We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives for Voice and Non-Voice processes. The selected candidates will be responsible for handling customer interactions, resolving queries, providing accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities - Handle customer queries and provide appropriate solutions through voice calls, chat, email, and other digital channels.

- Understand customer requirements and provide accurate information about products/services.
- Maintain professional communication and build positive customer relationships.
- Follow company policies, processes, and quality standards.
- Maintain accurate records of customer interactions and update relevant systems.
- Escalate complex issues to the appropriate department when required.
- Achieve assigned performance, productivity, and quality targets.




- Ensure timely follow-up and proper resolution of customer concerns.

Candidate

Requirements - Minimum qualification: 12th Pass / Graduate.

- Good verbal and written communication skills.
- Basic knowledge of computers and internet applications.
- Customer-oriented attitude with good listening and problem-solving skills.
- Ability to work in a team and meet performance targets.
- Freshers and experienced candidates can apply.
- Willingness to work in rotational shifts, if applicable.

What We Offer - Competitive salary with performance incentives.

- Training and development opportunities.
- Career growth and promotion opportunities.
- Qualified and supportive work environment.
- Opportunities for both freshers and experienced professionals.

Process: Voice & Non-Voice Employment Type: Full-Time Experience: Freshers / Experienced Qualification: 12th Pass / Graduate

📌 Voice & Non-Voice Call Center Agent (Pune)
🏢 SSK GLOBAL BUSINESS SOLUTIONS
📍 Pune