Roles & Responsibilities

- Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.

- Support benefits verification, prior authorization, patient access, and pharmacy support processes.

- Provide accurate information on healthcare, insurance, and reimbursement programs.

- Investigate customer concerns and coordinate resolutions through multiple systems.

- Maintain accurate documentation of all interactions while adhering to compliance requirements.

- Meet productivity, quality, customer satisfaction, and service-level targets.

Preferred Candidate

- 2+ years of experience in International Voice Process or Inbound Customer Support.

- Mandatory experience in US Healthcare. [voice process | Word]

- Exposure to Advantages Verification, Prior Authorization, Pharmacy Support, HUB Services, or Patient Access Programs preferred.

- Excellent verbal and written English communication skills.

- Strong customer handling, problem-solving, and documentation skills.

- Willing to work night shifts from office (Manyata Tech Park, Bangalore).

📌 Voice process (Bengaluru)
🏢 Allegis Group
📍 Bengaluru