Hi,

We are looking forward to hire Associate Customer Support To Apply, WhatsApp Hi @ (phone hidden)

Available Roles

Profile 1 : Customer Support (Non Voice) - Fresher

> Graduate/Undergraduate Fresher

> Salary: 14k to 15k in Hand + One Way Cab + 1400 Travel Allowance

> Rotational Shift

> 5 Days Work

> 2 Rotational Off

> Cabs available

> Job Location - New Town, Kolkata

Profile 2 : Customer Support (Voice)

> Graduate/Undergraduate with minimum 6 months experience in BPO

> Salary : Max 3.6 LPA (Max 22k in hand monthly + One Way Cab + 1400 Travel Allowance + incentives) - Salary Hike Would be 30% over Last Drawn not exceeding the max offer

> Rotational Shift

> 5 Days Work

> 2 Rotational Off

> Cabs available

> Job Location - New Town, Kolkata

Responsibilities:

- Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
- Problem-Solving: Identifying the root cause of problems and implementing solutions.
- Documentation: Keeping records of customer interactions, issues, and solutions.
- Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
- Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.




- Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
- Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
- Teamwork: Collaborating with other support team members and internal departments.
- Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

- Technical Skills: Proficiency in computer systems, software, and hardware.
- Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
- Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
- Communication Skills: Explicit and concise communication, both written and verbal.
- Technical Documentation: Ability to create and maintain technical documentation.
- Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
- Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
- Analytical Skills: Ability to analyze technical problems and identify root causes.
- Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

📌 US Voice Process : : Kolkata : 5 Days Work : Grads and UG : Apply
🏢 Outpace Consulting Services
📍 Kolkata