24/7 service workplace with rotating shifts (Monday to Sunday, including both day and night shifts)

The Senior Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

As a Senior Travel Consultant, you will

Expertly use the appropriate the BCD Travel tools and systems to complete requests





Anticipate and provide assistance on potential challenges that may arise for the customer

Respond to the customer promptly and provide the customer with your undivided attention to the request

Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement

Perform quality management such as error management and assist in projects as assigned

Meet individual and team goals

About you

Extensive Travel Agent experience

Strong attention to detail with the ability to perform accurately under pressure

Comfortable working in a quick‑paced, 24/7 service environment

Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup

Solid working knowledge of the travel industry, policies, procedures and processes

Advanced skills on GDS Amadeus

Robust verbal and written communication skills in English

Proven ability to handle multiple priorities simultaneously

Demonstrated excellent professional customer service and problem resolution skills

Pay: ₹600,000.00 - ₹800,000.00 per month

Work Location: In person

📌 Travel Consultant (Bengaluru)
🏢 Tranway21 Technologies
📍 Bengaluru