L 2 level Transaction Processing Executive/Officer to process the US Banking –process documents for a Non-Voice BPS account (US Client).

Technical Skills:

- Excellent MS Office skills – MS Excel, Power Point, Excel Macros and E Mail Drafting

- Valuable Typing Speed of 28 WPM with >=95% accuracy

Process Skills:

- Good and sound knowledge of US Banking process – preferably US Banking

- Insurance Operations & Policy Processing

- Customer/KYC Verification

- Customer AML Verification

- MS Excel (VLOOKUP, Pivot Tables), MS Word & PowerPoint

- Stakeholder Coordination & SLA Compliance

- Data Accuracy & Confidentiality.

- 100% Accurate work required as Errors will have Financial impacts from Client and their Customer side.

Behavioral Skills

- Strictly US Shift Working Hours ( India Night Shifts) – should be flexible to do Over Time duty if required.

- Punctual and adherence to attendance and Leaves
- To report to Team Lead and follow the Instructions and the HR Policies as per Company

Certification:

- Education:



12 + 3 Degree Education is mandatory – B Com, BBA and BBM Graduates preferred, however Candidate with good work experience (similar BPO field and domain) but with other Specialization will also be looked into.

- Additional Certification on Stock Market Subjects is added advantage.

- No Engineering / Tech Graduates

Experience requirements:

- Candidate should have minimum 6 months to 1 year work experience in similar BPO field – preferable from US Banking (primary preference)

- Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance, Health Care etc will also be considered.

Expected Competencies:

- Interpersonal Effectiveness: Candidate should be a team player and demonstrate required aptitude and attitude towards work and the Team.

- Service Orientation: Candidate should be Customer Centric and committed to deliver the best to Customers and the Business.

📌 Transaction Processing Executive/Officer (Pune)
🏢 Mphasis
📍 Pune