Track Lead

Navi Mumbai, Maharashtra

Job Summary

Role &

Responsibilities of the position in brief:

- Working as part of level 1 to level 1.5, 24X7 Infrastructure Support Team, troubleshoot and resolve issues with the Network infrastructure platforms globally.

- Position focuses on network infrastructure monitoring (LAN/WAN/ MAN, Cisco device administration), but cross-training in other disciplines such as servers &
- Databases (Unix/Linux, Windows, MSSQL, Oracle Database) is expected.

- Requires interactions with network vendors and carriers. Should be able to direct the carrier on calls to come a resolution feasible for the organization. Should be able to work with different hardware/software vendors to resolve issues, give workarounds.

- Should be able to identify, troubleshoot and resolve Internet/VPN/WAN/MAN/LAN/Firewalls/VOICE related issues. Should also possess basic know how of DNS, DHCP.

- Should have very solid knowledge of Network routing and switching protocols such as RIP V1, RIP V2, OSPF, EIGRP, and BGP protocols etc. He/ she is required to own the issues and recommend network appropriate solutions.

- Should also have good understanding of VLAN, STP, VTP, NAT/PAT, ACL, DHCP, EtherChannel, HSRP, VRRP, GLBP, Port Security.

- Should have experience of working on different network products of Cisco, Juniper, Alcatel routers &

- Switches.

- Perform Configuration changes in scheduled change windows.

- Maintain the Dashboard, Inventory, Network Activity Trackers, Escalation Matrix, Incident Trackers, etc.

- Proactive monitoring of firm’s IT infrastructure globally, identify and address issues prior to production impact & provide efficient escalation mechanism to impacting issues as per ITIL framework.

- Perform SOD/EOD health checks of infrastructure services globally to assess production readiness of IT Infrastructure prior to business open

- Investigate and resolve issues affecting the firm’s network infrastructure within agreed OLA/SLAs (Operational/Service Level Agreement).

- Assist application support and development teams in diagnosing network issues.

- Collect diagnostic materials and other supporting evidence to identify the root cause of problems.

- Reach out to system owners and stakeholders in an event of a problem and send out incident notification/communications to appropriate audience.

- Send out communications for high severity incidents and change communications for major IT changes in the system

- Involve in several Continuous service improvements initiatives apart from normal alert monitoring such as Alert reduction, Automation etc

Qualifite plus.

- Knowleication, Experience &
- Skills:

- Must have solid critical thinking skills and be able to collect and analyze evidence from logs,



monitoring and other diagnostics (such as stack traces).

- Must be able to consistently apply documented processes and procedures.

- 3+ years of hands on experience troubleshooting/understanding of Network administration (LAN, WAN, Telecom/Voice). It mainly involves administration of Cisco devices.

- Basic understanding of Linux/Unix command is desirable.

- Must have prior experience in an operations/support organization, prior experience in a production support organization in finance/investment banking sector is a defindge or conceptual understanding of other infrastructure technologies.

- Incident Management lifecycle, management communication and reporting is desirable

- Basic understanding of Cloud architecture.

- Good knowledge of monitoring and automation tools and basic scripting know-how

- Ability to clearly and effectively communicate with users.

- Able to effectively balance time between day-to-day support work and project-related tasks.

- Ability to prioritize and effectively triage issues.

- Candidate should be self motivated, flexible and adaptable to change, readiness to work in shifts, Customer Service focused with excellent communication skills, a team player

Key Responsibilities

Role &

Responsibilities of the position in brief:

- Working as part of level 1 to level 1.5, 24X7 Infrastructure Support Team, troubleshoot and resolve issues with the Network infrastructure platforms globally.

- Position focuses on network infrastructure monitoring (LAN/WAN/ MAN, Cisco device administration), but cross-training in other disciplines such as servers &
- Databases (Unix/Linux, Windows, MSSQL, Oracle Database) is expected.

- Requires interactions with network vendors and carriers. Should be able to direct the carrier on calls to come a resolution feasible for the organization. Should be able to work with different hardware/software vendors to resolve issues, give workarounds.

- Should be able to identify, troubleshoot and resolve Internet/VPN/WAN/MAN/LAN/Firewalls/VOICE related issues. Should also possess basic know how of DNS, DHCP.

- Should have very strong knowledge of Network routing and switching protocols such as RIP V1, RIP V2, OSPF, EIGRP, and BGP protocols etc. He/ she is required to own the issues and recommend network appropriate solutions.

- Should also have good understanding of VLAN, STP, VTP, NAT/PAT, ACL, DHCP, EtherChannel, HSRP, VRRP, GLBP, Port Security.





- Should have experience of working on different network products of Cisco, Juniper, Alcatel routers &

- Switches.

- Perform Configuration changes in scheduled change windows.

- Maintain the Dashboard, Inventory, Network Activity Trackers, Escalation Matrix, Incident Trackers, etc.

- Proactive monitoring of firm’s IT infrastructure globally, identify and address issues prior to production impact & provide efficient escalation mechanism to impacting issues as per ITIL framework.

- Perform SOD/EOD health checks of infrastructure services globally to assess production readiness of IT Infrastructure prior to business open

- Investigate and resolve issues affecting the firm’s network infrastructure within agreed OLA/SLAs (Operational/Service Level Agreement).

- Assist application support and development teams in diagnosing network issues.

- Collect diagnostic materials and other supporting evidence to identify the root cause of problems.

- Reach out to system owners and stakeholders in an event of a problem and send out incident notification/communications to appropriate audience.

- Send out communications for high severity incidents and change communications for major IT changes in the system

- Involve in several Continuous service improvements initiatives apart from normal alert monitoring such as Alert reduction, Automation etc

Qualifite plus.

- Knowleication, Experience &
- Skills:

- Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces).

- Must be able to consistently apply documented processes and procedures.

- 3+ years of hands on experience troubleshooting/understanding of Network administration (LAN, WAN, Telecom/Voice). It mainly involves administration of Cisco devices.

- Basic understanding of Linux/Unix command is desirable.

- Must have prior experience in an operations/support organization, prior experience in a production support organization in finance/investment banking sector is a defindge or conceptual understanding of other infrastructure technologies.

- Incident Management lifecycle, management communication and reporting is desirable

- Basic understanding of Cloud architecture.

- Good knowledge of monitoring and automation tools and basic scripting know-how

- Ability to clearly and effectively communicate with users.

- Able to effectively balance time between day-to-day support work and project-related tasks.

- Ability to prioritize and effectively triage issues.

- Candidate should be self motivated, flexible and adaptable to change, readiness to work in shifts, Customer Service focused with excellent communication skills, a team player

Skill Requirements

Other Requirements

📌 Track Lead (Navi Mumbai)
🏢 HCLTech
📍 Navi Mumbai