Sales KPIs

- 100% calling of assigned fresh enquiries.
- Fresh lead response within the dealership's defined TAT.
- Number of meaningful customer conversations.
- Showroom appointments generated.
- Test drives generated.
- Enquiry-to-appointment conversion.
- Appointment-to-visit conversion.
- Follow-up completion percentage.
- Lost-lead reactivation.

Service KPIs
- Service reminder calling percentage.
- Service appointments generated.
- Appointment-to-visit conversion.
- Overdue customer recovery.
- Missed appointment follow-up.
- Post-service calls completed.
- Customer feedback/complaint escalation.

Quality KPIs
- CRM updating accuracy.
- Follow-up discipline.
- Customer communication quality.
- No unauthorized promises or commitments.
- Timely submission of daily MIS.

1. DAILY WORKING PROCESS

Morning

- Collect fresh sales leads.
- Prepare service reminder list.
- Prioritize HOT sales leads and overdue service customers.
- Start fresh enquiry calls.

During the Day

- Sales enquiry follow-up.
- Generate showroom/test-drive appointments.
- Service reminder calls.
- Follow up missed appointments.
- Update CRM after every meaningful interaction.
- Coordinate interested customers with Sales/Service teams.

End of Day

- Review pending calls.
- Complete missed follow-ups.
- Update final lead status.
- Submit Daily Telecaller MIS.
- Prepare next-day priority follow-up list.

1. REQUIRED SKILLS





- Excellent telephone communication skills.
- Good Malayalam and English communication.
- Customer-friendly attitude.
- Good listening skills.
- Strong follow-up ability.
- Basic sales skills.
- Ability to handle objections.
- Target-oriented approach.
- Basic MS Excel and CRM knowledge.
- Ability to work with large customer databases.

1. QUALIFICATION & EXPERIENCE

Qualification: Plus Two / Degree preferred.

Experience:

0–2 years in telecalling, automobile sales/service, CRM, customer support or sales.

Automobile dealership experience will be an advantage.

1. RESPONSIBILITY & ACCOUNTABILITY

The Telecaller is responsible for ensuring that no assigned customer enquiry or service chance is left without proper follow-up. All calls, customer responses, appointments and outcomes must be recorded accurately in the CRM.

The Telecaller must immediately escalate:

- Serious customer complaints
- High-value sales opportunities
- Unresolved customer issues
- Pricing/discount requests requiring approval
- Any commitment made incorrectly to a customer

1. PRIMARY OBJECTIVE

To convert customer enquiries into showroom visits, test drives and sales opportunities, while increasing service appointments, customer retention and repeat business through disciplined telephone follow-up. Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Thrissur)
🏢 JOHNS HONDA CARS
📍 Thrissur