– TELECALLER

Position: Telecaller

Department: Marketing

Location: Medway Hospital, Kodambakkam

Reporting To: Team Leader

Job Summary The Telecaller will be responsible for handling inbound and outbound calls to patients and their attendants, providing information about hospital services, coordinating appointments, following up with patients, and supporting patient engagement and hospital operations.

Key Responsibilities

- Handle incoming calls from patients, attendants, and general enquiries in a polite and professional manner.
- Make outbound calls for appointment confirmation, follow-ups, health check-up packages, camps, and other hospital services.
- Coordinate and schedule patient appointments with doctors and departments.
- Provide accurate information regarding doctors, consultation timings, hospital services, packages, and facilities.
- Follow up with patients regarding scheduled appointments and missed appointments.
- Contact patients for feedback and record their responses appropriately.
- Support patient conversion by explaining relevant hospital services and directing patients to the appropriate department.
- Maintain proper records of all inbound and outbound calls.
- Update patient information and call details in the hospital software/CRM.
- Escalate patient complaints, urgent concerns, or service-related issues to the concerned department.
- Coordinate with Front Office, OPD, Marketing, Billing, and other departments whenever required.




- Maintain confidentiality of patient information and follow hospital policies and procedures.
- Achieve assigned daily/monthly call targets and follow-up requirements.
- Participate in hospital promotional activities, health camps, and patient outreach activities as required.

Required Skills
- Good communication and interpersonal skills.
- Fluent in Tamil and English; knowledge of other languages will be an advantage.
- Pleasant telephone etiquette and a patient-friendly attitude.
- Good listening and convincing skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to maintain accurate call records and follow-up details.
- Ability to handle multiple calls and tasks efficiently.
- Valuable coordination and teamwork skills.

Qualification & Experience Qualification: Any Degree / Diploma

Experience: 0–2 years in Telecalling, Customer Service, Hospital, Healthcare, or related field. Freshers with good communication skills may also be considered

- Patient and courteous while communicating with patients and attendants.
- Target-oriented and proactive.
- Comfortable making a high volume of calls.
- Willing to work in rotational shifts, if required.
- Prior experience in a hospital or healthcare environment will be an added advantage.

Benefits:
- Health insurance
- Provident Fund

Work Location: In person Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Kodambakkam)
🏢 Medway Hospitals
📍 Kodambakkam