Job Title: Telecaller

Department: Sales / Customer Support

Key Responsibilities

1. Lead Follow-Up

- Follow up with each lead at least 5 times to maximize conversion opportunities.
- Handle leads received through:
- Digital Marketing
- Telecalling
- Walk-ins
- Unjoined/Unconverted Clients

2. Lead Generation & Prospecting

- Make outbound calls to potential clients from databases, lead lists, and referrals.
- Understand client requirements, interests, and eligibility.
- Qualify leads and identify potential customers.

3. Handling Inbound Calls

- Attend incoming calls from clients, customers, and leads.
- Provide accurate information about the company’s services and offerings.
- Resolve client queries and provide necessary assistance.

4. Appointment Setting

- Schedule consultations and appointments based on client and professional availability.
- Confirm appointments in advance to minimize no-shows.

5. Product/Service Promotion

- Explain and promote current offers, services, and products to prospective clients.
- Effectively communicate the benefits of the services offered.

6. Follow-Ups & Client Engagement

- Follow up with interested clients who have not yet booked a consultation or service.
- Reconnect with previous clients to promote additional services and collect feedback.

7. CRM & Call Record Management





- Maintain accurate and updated records of calls, leads, appointments, and client feedback.
- Document every call and update the CRM/database accordingly.
- Track leads to ensure timely and consistent follow-ups.

8. Achieving Targets

- Make approximately 50–75 calls per day.
- Work towards achieving assigned targets related to appointments, conversions, and other performance metrics.
- Monitor daily performance and take corrective action to achieve targets.

9. Reporting

- Prepare daily/weekly reports on call activity, lead status, appointments, and results.
- Share client feedback, challenges, and improvement areas with management.

Requirements
- Good verbal communication and interpersonal skills.
- Comfortable making a high volume of outbound calls.
- Strong follow-up and convincing skills.
- Customer-focused approach.
- Basic computer and CRM knowledge.
- Ability to work with targets and deadlines.
- Previous experience in telecalling, sales, customer support, or healthcare sales will be an advantage.

Preferred Candidate
- Immediate joiners preferred.
- Candidates with robust communication and sales/follow-up skills are encouraged to apply.

Pay: ₹18,000.00 - ₹30,000.00 per month

Language

- Kannada (Required)

Work Location: In person

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