:

- Support engineers in troubleshooting complex technical issues and ensuring effective root cause analysis.

- Stay informed about relevant technologies and industry best practices to continuously enhance team capabilities.

Communication & Stakeholder Management:

- Communicate clearly and effectively with internal teams, customers, and senior management.

- Provide regular status updates on incidents, support performance, and ongoing improvement initiatives.

- Ensure effective communication in English, adapting language for technical and non-technical stakeholders.

Key Capabilities:

- Strong leadership and people management skills with a focus on team development.

- In-depth knowledge of ITIL processes and best practices.

- Ability to manage high-pressure situations during major incidents.





- Analytical mindset with a focus on process improvement and efficiency.

- Excellent verbal and written communication skills in English.

- Technical acumen to support troubleshooting and collaborate with technical experts.

Qualifications:

- 12+ years of experience in technical support leadership roles within a SaaS or technology workplace.

- ITIL certification or similar qualifications.

- Proven track record in managing major incidents and team performance.

- Experience with tools such as JIRA, Zendesk, or equivalent platforms.

- Familiarity with cloud platforms like AWS, Azure, or Google Cloud.

📌 Technical Support Manager (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru