Technical Support Executive

Location: Faridabad, Haryana

Employment Type: Full-time

Experience: 1–3 years

Industry: CPaaS | Cloud Communications | SaaS | Gen-AI

About Wocom365

At Wocom365, we provide cloud communication and AI-powered customer engagement solutions that help businesses streamline and automate customer interactions.

Our solutions include SMS, WhatsApp, RCS, Voice, Cloud Contact Center and Gen-AI Chatbots & Voicebots.

About the Role

We are looking for a technically sound and customer-focused Technical Support professional to join our team.

The candidate will be responsible for providing technical assistance to customers, troubleshooting product-related issues, understanding customer requirements and ensuring timely resolution of technical queries.

Strong knowledge of Wocom365's products is mandatory for this role. The candidate should have a explicit understanding of our products, including SMS, WhatsApp, RCS, Voice and other cloud communication solutions, and be able to guide customers in using and troubleshooting them.

Key Responsibilities

- Provide technical support to customers through calls, email and other support channels.
- Understand, troubleshoot and resolve technical issues related to Wocom365's products and solutions.
- Develop a strong working knowledge of Wocom365's product portfolio.
- Assist customers with product configuration, setup and usage.
- Diagnose issues and coordinate with internal technical and development teams when required.
- Monitor and follow up on open support tickets to ensure timely resolution.
- Understand customer requirements and provide appropriate technical solutions.
- Assist customers with APIs, integrations and product-related technical queries.




- Document technical issues, resolutions and recurring problems.
- Maintain clear communication with customers throughout the troubleshooting process.
- Escalate complex issues to the relevant internal teams when required.
- Help improve support processes and maintain technical documentation.

Requirements

- 1–3 years of experience in Technical Support, Product Support, SaaS Support or a similar role.
- Mandatory: Strong knowledge of Wocom365's products and solutions.
- Basic understanding of SaaS and cloud-based technologies.
- Understanding of APIs, integrations and troubleshooting is an added advantage.
- Knowledge of CPaaS, Cloud Contact Centers, Messaging, Voice or WhatsApp solutions is an added advantage.
- Strong problem-solving and analytical skills.
- Good verbal and written communication skills.
- Ability to understand technical issues and explain solutions clearly to customers.
- Customer-focused approach with strong attention to detail.
- Ability to work independently as well as coordinate with cross-functional teams.

What We Offer

- Competitive salary.
- Opportunity to work with CPaaS, SaaS and Gen-AI communication technologies.
- Exposure to real-world enterprise communication solutions.
- High-growth work environment with opportunities for learning and career progression.

Important

Candidates applying for this role must have a strong working knowledge of Wocom365's products. Product knowledge will be an important requirement for this position.

We are also conducting walk-in interviews for this position.

Walk-in Interview Location:

RPS, 12th Avenue, Tower-5, 0409, 4th Floor

How to Apply

Interested candidates can apply directly through LinkedIn or contact:

Email: [email protected]

📌 Technical Support Executive (Faridabad)
🏢 WOCOM365
📍 Faridabad