Experience: 8–10 Years

Locations: Bangalore | Chennai | Mumbai

CTC: ₹24–30 LPA(896)

Notice Period: Immediate to 45 Days

Work Mode: Hybrid

Interview Mode: Virtual

Drive Date: 23rd September

Shift: 5:30 PM – 2:30 AM (US Shift)

Job Overview

We are looking for an experienced Technical Specialist – VDI (L3) to join the infrastructure support team. The role requires robust hands-on experience in enterprise VDI environments, Omnissa Horizon/VMware Horizon, Workspace ONE Access, Omnissa DEM, VMware infrastructure, and Microsoft technologies.

The candidate should currently be working at an L3 support/technical specialist level and have experience deploying, managing, troubleshooting, and supporting large-scale Horizon/VDI environments.

Key Responsibilities

- Provide L3-level technical support for enterprise VDI and Horizon environments.
- Design, deploy, configure, administer, and troubleshoot Omnissa Horizon infrastructure in large-scale environments.
- Support and troubleshoot Omnissa Horizon, Workspace ONE Access, and Omnissa DEM.
- Troubleshoot VMware infrastructure including ESXi, vSphere, and related virtualization components.
- Analyze logs and perform root-cause analysis for complex VDI and infrastructure issues.
- Handle user-level issues related to the Horizon Suite and provide timely resolution.
- Work with third-party IDM integrations and supporting VMware/Microsoft technologies.
- Work across hybrid cloud environments, including AWS, Azure, and on-premises infrastructure.
- Prepare and maintain HLD, LLD, solution documents, technical reports, and implementation documentation.
- Use basic scripting to automate repetitive operational tasks and improve support efficiency.
- Troubleshoot infrastructure components involving TCP/IP, DNS, LAN, switching, and routing.
- Perform Windows Server administration and troubleshooting.




- Work with Hyper-Converged Infrastructure (HCI) environments.
- Coordinate with customers, OEMs, hardware vendors, Microsoft, VMware/Omnissa, and other third-party vendors for issue resolution.
- Conduct technical knowledge-sharing sessions and mentor L1 team members.
- Participate in rotational on-call support, including night shifts when required.
- Ensure effective communication with stakeholders and maintain a high level of customer service.

Must-Have Skills

- 8+ years of overall IT Infrastructure experience.
- 4+ years of hands-on experience with Omnissa Horizon, VMware Horizon / VMware View / Horizon View.
- Strong hands-on experience in enterprise VDI environments.
- Proven experience in deployment of Horizon infrastructure in large-scale environments.
- Hands-on experience with:
- Omnissa Horizon Suite
- Workspace ONE Access
- Omnissa DEM
- VMware Enterprise Products
- ESXi
- vSphere

- Experience supporting third-party IDM integrations.
- Good understanding of VMware and Microsoft technologies.
- Strong troubleshooting and diagnostic skills for Horizon/VDI environments.
- Good knowledge of Windows Server administration and troubleshooting.
- Working knowledge of TCP/IP, DNS, LAN, switching, and routing.
- Hands-on exposure to Hyper-Converged Infrastructure (HCI).
- Experience with log analysis and basic scripting/automation.
- Experience working in an L3 support role.
- Good experience in customer/stakeholder interaction and technical issue resolution.




- Strong verbal and written communication skills.
- Bachelor's degree/Diploma/B.Sc./MCA/MCM with IT specialization or equivalent qualification.

Nice-to-Have Skills
- VMware VCAP/VCIX – Desktop & Mobility certification.
- Omnissa Horizon certification.
- AWS certification, particularly AWS Architect.
- Azure certification, particularly Azure Architect.
- Experience with hybrid cloud architecture involving AWS, Azure, and on-premises environments.
- Experience preparing HLD, LLD, and solution architecture documents.
- Strong technical presentation and knowledge-sharing skills.
- Experience mentoring junior/L1 technical teams.

Work Requirements
- Shift: 5:30 PM – 2:30 AM (US Shift).
- Candidates should be comfortable working in US/UK shifts and rotational on-call support, including night shifts when required.
- Hybrid work model.
- No cab facility.
- Interviews will primarily be conducted virtually; an F2F discussion may be requested for candidates available at the respective location.
- Candidates should demonstrate minimum 2 years of stability in each organization where applicable.

Ideal Candidate Profile The ideal candidate is an L3-level VDI/Infrastructure professional with strong enterprise-level Omnissa Horizon/VMware Horizon deployment and troubleshooting experience, capable of independently handling complex technical issues, customer interactions, documentation, vendor coordination, and mentoring L1 teams. Skills: esxi,vmware,vmware horizon,vmware view,windows server administration,workspace one access,omnissa horizon suite,third-party idm integrations,switching,log analysis,omnissa horizon,tcp/ip,horizon view,omnissa dem,vsphere,horizon infrastructure,vmware enterprise products,microsoft,lan,enterprise it infrastructure,dns,hci,enterprise vdi

📌 Technical Specialist – VDI (Mumbai)
🏢 Umanist NA
📍 Mumbai